Privacy
The Personal Information Protection and Electronic Documents Act (“the Act”) regulates the way private sector organizations within British Columbia collect, use, keep, secure and disclose personal information. “Personal Information” means all information about an identifiable individual. We recognize the importance of privacy and recognize the sensitivity of personal information received by us in the course of business.
This policy has been developed with our obligations to protect individuals’ privacy in mind.
Collection, Use and Disclosure of Personal Information
Surespan Operations Inc. and its subsidiary and associated companies (“Surespan”) is committed to protecting your privacy. It is Surespan’s policy to respect your privacy regarding any information we may collect from you across our Website, https://surespan.com, and other communications we may engage in with you.
By using the Website, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, you may not use the Website.
Personal Information You Specifically Provide to the Website
Your Personal Information — During your use of the Website, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, and telephone number) for purposes such as facilitating communications with you or for applying for access to certain special features or areas of the Website.
Use of Your Personal Information — Surespan may use your personal information to contact and correspond with you, to respond to your inquiries, and as otherwise permitted by law. Generally, Surespan will consider the fact that you have voluntarily visited the Website and have provided Surespan with contact information to signify your consent for Surespan to use your contact Information for purposes of tracking our communications with you and providing you with information such as Electronic Communications relating to our Firm and our practice which we think may be of interest or use to you.
Tracking Information — In addition, Surespan may use non-personal information to create aggregate tracking information reports regarding Website user demographics and Website traffic patterns. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. Surespan also may link tracking information with Website users’ personal information. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy, and in accordance with the law.
Disclosure of Your Personal Information — Surespan may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Surespan has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect Surespan’s rights and property.
Storing and Securing Your Information — Surespan may store and process your personal information in Canada. To help protect the confidentiality of your personal information, Surespan employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the Internet and Internet technologies, security and privacy risks cannot be eliminated and Surespan cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.
Information Automatically Collected
In addition to specific personal information you may provide, when you surf the internet, your internet browser may automatically transmit some information to Surespan every time you access our website. Examples of such information include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Website, the Internet address of the Website from which you linked directly to the Website, the operating system you are using, the sections of the Website you visit, the Website pages read and images viewed, and the materials you post to or download from the Website. This non-identifiable information is used for Website and system administration purposes and to improve the Website. Your non-identifiable information may be disclosed to others and permanently archived for future use.
Cookies — The Website may use “cookies”, a technology that installs information on a Website user’s computer to permit the Website to recognize future visits using that computer. Cookies enhance the convenience and use of the Website. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Website and your ability to access certain features of the Website.
Google Analytics — The Website uses Google Analytics to collect information, in an anonymous form, about how visitors use the Website, including the number of visitors to the Website and the pages they have visited. Surespan uses such information to compile reports and to help us improve the Website. By using the Website, you agree to such use of Google Analytics
General
Our website may link to external sites that are not operated by us. Such links are provided only as a convenience to you. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services from Surespan.
You may request details of what personal information we are holding at any time.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at:
Surespan Operations Inc.
301 – 38 Fell Ave, N. Vancouver, British Columbia, V7P 3S2
Call Us: 604 998 1133
This policy is effective as of 3 January 2025.